Frequently Asked Questions

Coastline Concierge and Errand Services receives some questions more than others, so we have comprised a list of FAQS (frequently asked questions) to help our clients get answers as quickly as possible. If, however, you don’t find your question / answer below feel free to contact us and we will be more than happy to address your needs and / or concerns.

Below are some of the most frequently asked questions that we receive, just click on the question to view the answer.

 

General

Are materials, products, etc. included in pricing?

No, the client will be responsible for any additional costs incurred for items such a prescriptions, groceries, movie tickets, etc. Any mileage over 20 miles will be accessed a fuel charge in addition to the hourly rate.

Can I request a service that isn’t listed?

Yes, please feel free to contact us regarding any service that you may need. While we may not be able to provide the service, we might be able to point you toward someone that can. 

What are your payment terms?

Prices vary based on services to be rendered. There is a 1 hour minimum. 

Due to the nature of our work, full payment is due prior to service.

What are your prices?

Prices are dependant on the services rendered. There is a 1 hour minimum. 

What is Concierge Service?

Concierge Services are the solution to balancing work and home.  We can advise and help you arrange, plan or organize anything that you do not have the time or the patience to do yourself. We are a personal assistant, personal shopper, consultant, errand runner and event planner, and are capable of handling a wide array of tasks allowing our clients to enjoy more time to do the things they value most.

What Is Your Normal Service Area?

Coastline Concierge and Errand Services covers Savannah and surrounding areas to include Tybee Island.

What makes Coastline Concierge and Errand Services different from other companies?

Coastline Concierge and Errand Services provides personalized services at affordable prices. We learn your preferences and are committed to making your life easier. Through our network of partners, we offer exclusive discounts that you otherwise wouldn’t receive. 

Service Scheduling

How far in advance should I schedule my services?

Coastline Concierge and Errand Services requests 24 hour advance notice prior to your need for service, but try to accommodate any and all requests.  

Under what terms do you refuse service?

Coastline Concierge and Errand Services reserves the right to refuse service if we are requested to do anything that creates, promotes, or endorses anything that encourages hate, abuse or belittlement, of anyone based on race, religious belief, nationality, social class, gender, gender orientation, sexual orientation, creed, ethnic background, marital status, mental or physical condition / disability. We also reserve the right to refuse service for anything we feel is illegal or dangerous.

What are the cancellation terms?

ALL cancellations require a 24 hr notice or a $20 fee will be assessed. 

All expenses incurred to perform task are responsibility of client, such as; cost of goods purchased, parking fees, etc.

What form of payments do you accept?

 

We take most major credit cards, checks, cash and Paypal.

Please note: There will be a $35 fee assessed for returned checks.

A 5% fee will be added to all credit card purchases. 

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